Returns & exchanges

Our promise first

Every order is backed by our Satisfaction Guarantee. If a product arrives with a defect, damage, or an error on our part, we'll make it right — no hassle. Reach out and we'll take care of you.

Personalized & custom items

Because engraved, personalized, and made-to-order items are created specifically for you, they generally cannot be returned or exchanged for reasons of change-of-mind. This is standard for custom work — but it's exactly why we send a digital proof for your approval before anything is produced. Nothing is engraved until you sign off.

Non-personalized items

Standard, non-personalized products may be eligible for return or exchange if they're unused, in original condition and packaging. To start, contact us within a reasonable window of delivery with your order number. Return shipping for change-of-mind returns is the customer's responsibility; defect and error returns are on us.

• Item must be unused and in its original condition and packaging
• Proof of purchase (order number) is required
• Original shipping charges are non-refundable for change-of-mind returns
• Refunds are issued to the original payment method once the return is received and inspected

How to start a return or exchange

Damaged or wrong on arrival?

Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, contact us right away with a photo so we can resolve it quickly — this is always covered.