How can we help?

Head to our Custom Order page and tell us your product, quantity, deadline, and vision — attach any inspiration or logo files. A designer replies within one business day with a plan and price, then sends a digital proof for your approval before anything is engraved.

No. Vector files (SVG, PDF, AI) engrave sharpest, but if you don't have one, our designers redraw and repair low-resolution artwork as part of every order — at no extra charge.

Yes — most pieces can be personalized with a name, date, or short phrase. Look for the personalization field on the product page. Our team reviews every personalization before engraving.

Absolutely. Volume pricing starts at 10 units. Request a bulk quote and a solutions specialist will help you scope it.

Free local pickup (by appointment), Free Shipping on orders $59+ (5–7 days), Standard Shipping $9.95 (5–7 days), and Expedited Shipping $19.95 (2–3 days). See Shipping Options for full details.

Tell us your date up front. We only accept a rush order when we're 100% certain we can hit it — if we can't, we won't take it. That's the guarantee.

Most orders are processed within 3–5 business days. Custom pieces may take a little longer depending on complexity — your designer will confirm timing on your proof.

Personalized and engraved items are made to order, so they're generally non-returnable — unless there's a defect or an error on our part, which our Satisfaction Guarantee covers. See Returns & Exchanges for specifics.

Email support@whoacustoms.com with your order number and a photo. We'll assess it quickly and make it right with a refund, replacement, or exchange.