Thank you for choosing Whoa Customs! We strive to ensure your satisfaction with our products. Please review our return policy to understand the terms and conditions associated with returns and exchanges.
30-Day Return Window: You have 30 days from the date of receiving your order to initiate a return or exchange. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
Eligibility Criteria: To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging. Customized or personalized items are exempt from being returned unless there is a manufacturing defect or an error on our part.
Initiating a Return: To initiate a return, please contact our customer support team at support@whoacustoms.com. Provide your order number, a brief explanation of the reason for the return, and any relevant supporting documentation, such as photos of damaged or defective items.
Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges: If you need to exchange an item for a different size or color, please contact our customer support team. We will provide instructions on how to return the original item, and a new item will be sent to you once the return is received and processed.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service to ensure that we receive your returned item.
Return Window: Returns are accepted 30 days from the date of purchase. This only applies to products without customization.
Condition of the Product: Products must be in their original condition, unused, and with all tags and packaging intact.
Defective or Damaged Products: If you receive a damaged or defective item, please contact us immediately at support@whoacustoms.com. We will guide you through the return process and provide a prepaid shipping label for the return.
Wrong Size or Fit: If by mistake, we have shipped the wrong size, please let us know immediately so we can correct the error. However, if you have ordered a product based on the size charts and found that it doesn’t fit well, you may return it if it was not customized. However, customized products can’t be returned as they are specifically made for you.
Not as Described: If we failed to describe the product the product well, please contact us so we can determine the best course of action.
Refund or Exchange: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. If you need to exchange an item for a different size or color, please contact our customer support team. We will provide instructions on how to return the original item, and a new item will be sent to you once the return is received and processed.
Return Authorization: Please login to your account to generate a RMA number, or alternatively, please contact us directly if you are having challenges.
Personalized or Customized Items: No returns.
Communication Channels: Please use channels listed on the website to communicate with us. You may use our website contact form, communicate with us through ‘My Account’ returns link, email, or phone.
Restocking Fees: Restocking fee may apply on returns and is determine on case by case basis. Fee ranges from 15 – 25% of the order value of the products (not including shipping charges if any).
Refund Processing Time: Once we receive the product, verify the condition, we will issue a refund within 24-36 hours. Weekends may take longer as the team is off on Saturdays and Sundays.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at support@whoacustoms.com. We will guide you through the return process and provide a prepaid shipping label for the return.
Cancellations: Orders can be canceled as long as we haven’t performed irreversible work to the product, i.e. customization or ordered raw materials. If none of those events have occurred, then orders can be cancelled within 24 hours of placement. If you wish to cancel an order, please contact us as soon as possible at support@whoacustoms.com with your order number.
Contact Us: If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer support team at support@whoacustoms.com. We are here to assist you and ensure your experience with Whoa Customs is exceptional.
Note: This return policy is effective from December 23, 2023 and is subject to change without notice. Please refer to the latest version on our website.
